The IMA Start app
Track the breakdown mechanic's position in real time
Ensure tracking of service providers in real time while making pre-declarations of an accident easier.
Reassure your customer on what time the breakdown mechanic is coming
Streamline management of breakdown missions.
When a vehicle has broken down, we inform your customer what time the breakdown mechanic will arrive normally within half-an-hour. However, this regulatory half-an-hour is sometimes difficult to keep for the service provider (traffic, hold-ups, etc), causing your customer to be dissatisfied.
A service in three steps
The customer receives a SMS informing him that the breakdown mechanic is on his way.
2. GPS tracking
In addition, this message includes a link which shows the breakdown mechanic’s position on a map and accurately estimates the arrival time.
3. New SMS
About five minutes before the service provider arrives, the insured person receives a second SMS informing him that the breakdown mechanic will shortly be there.
- A. Track the breakdown mechanic's progress in real time on your smartphone and keep updated on how long before he arrives.
- B. Enhance the quality of the customer’s experience and enhance your position as an insurer keeping to his commitments.
- C. Make the breakdown mechanic’s intervention easier.
An evolving app
Afterwards, an accident pre-declaration service is offered to your customers, accelerating the case management procedure while avoiding potential disputes with the service provider.