Our Quality Commitment
Because we’re aware of the significant impact that our services can have on the beneficiary receiving assistance, quality is always at the heart of IMA Benelux’s and all our partners’ approach.
With this in mind, quality constitutes a contractual commitment for IMA Benelux towards our shareholders and our customers. It is subject to ongoing monitoring and regular exchanges.
Ensuring high beneficiary satisfaction
with our services, even in complex situations, is the main objective for IMA Benelux, shared and implemented by all our partners every day in all the work they do and decisions they make.
IMA Benelux's quality objective
Quality is a business objective
Each partner plays a part in achieving this objective through their work and expertise.
La formation et l’accompagnement des collaborateurs contribuent au respect du standard de Qualité souhaité, et à leur adéquation à l’évolution des besoins des bénéficiaires
Training and support for partners contributes to meeting the desired Quality standard, and to its alignment with changes in beneficiary needs.
Managing processes with clear procedures, carrying out regular updates as well as active performance management all foster uniformity in our Quality approach, as well as its ongoing continuity.
Risk management and the implementation of preventive actions are key elements in ensuring our ongoing Quality.
The Leadership is committed to using all necessary resources to ensure the success of this approach, supported by responsibilities conferred within the Human Resources and Quality Department, as well as to our Risk Manager.
The Leadership is committed
to using all necessary resources to ensure the success of this approach, supported by responsibilities conferred within the Human Resources and Quality Department, as well as to our Risk Manager.
Our Operations Department is in charge of a performance management programme focused on all stakeholders involved in providing services to our beneficiaries.
The development aof our Quality project as well as the level of satisfaction of our beneficiaries will be subject to regular monitoring by IMA Benelux’s Management Committee and Management Meeting.
Professionalism and daily contributions from all IMA Benelux’s stakeholders are key components of our Quality approach, and important assets to our work.