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certifications.

our certifications.

The IMA Group’s Certifications

For years, IMA Group has shown a strong commitment to ensuring world-class quality, so that the Group is consistently able to provide the best possible assistance and support to its customers.

IMA Assistance France
ISO 9001 (v 2015)
• Scope: IMA E.I.G. - Development and implementation of 24/7 travel assistance services, travel assistance and health assistance for the customers of our shareholders and clients.
• First certification date:2008 for Montreuil activities, 2014 for travel and travel assistance. In 2019, incorporation of the Wellness (Niort) and Rouen-based business activities into the scope of certification.

NF-399 mark - Interoperability of emergency services
• Scope: MCS, version M35, Category J
• First certification date: 2016
IMATECH
ISO 9001 (v 2015)
• Scope: Customer relations services on behalf of third parties
• First certification date: 2008

QUALIOPI
• Scope: Training actions
• First certification date: 2020
IMA Protect
APSAD certified for residential remote surveillance services (Standard I31 Type P5)
• Scope: Remote surveillance
Remote imaging processing at the site in Nantes (Loire-Atlantique) and Beaucouzé (Maine-et-Loire)
• First certification date: 2001
IMA Ibérica
ISO 9001 (v 2015)
• Scope: Management of phone calls and travel, roadside, and medical services as well as in-home assistance services after hospitalisation or due to confinement to bed.
Front-Office claims management.
• First certification date: 2012
In 2021, incorporation of Front-Office claims management into the certification scope.
IMA Italia
ISO 9001 (v 2015)
• Scope: 24/7/365 medical and technical assistance services for individuals, vehicles and homes
• First certification date: 2011

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