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Preserve the magic
& the confort
of their home

h

h

home

Preserve the magic
& the confort of their home

From claims management to home improvements

To provide emergency assistance and make the home as good as new, we draw on services from an network of experts who are mindful of market rates.
Are your customers best placed to judge the intervention required? We will ensure that they are involved in the solution thanks to tele-expertise.

Home Services

  • Urgent repairs or notUrgent repairs or not
  • RelocationRelocation
  • Taxi, transfert (to a friend or relative)Taxi, transfert (to a friend or relative)
  • Cash advanceCash advance
  • Repatriation and return to accommodationRepatriation and return to accommodation
  • Securing the homeSecuring the home
  • Storage facilityStorage facility
  • Accommodation whilst waitin for repairsAccommodation whilst waitin for repairs
  • CleaningCleaning
  • Basic necessitiesBasic necessities
  • Care and transport of petsCare and transport of pets
  • Psychological supportPsychological support
  • Urgent repairs or notUrgent repairs or not
  • RelocationRelocation
  • Taxi, transfert (to a friend or relative)Taxi, transfert (to a friend or relative)
  • Cash advanceCash advance
  • Repatriation and return to accommodationRepatriation and return to accommodation
  • Securing the homeSecuring the home
  • Storage facilityStorage facility
  • Accommodation whilst waitin for repairsAccommodation whilst waitin for repairs
  • CleaningCleaning
  • Basic necessitiesBasic necessities
  • Care and transport of petsCare and transport of pets
  • Psychological supportPsychological support

Key figures

  • 744,675

    cases processed

  • 1,708

    service providers

  • 301,252

    call-outs

An experience that counts

We work transparently with your Claims department.
An open case, a challenge for our experts.

Protection of property and persons

  • TelemonitoringTelemonitoring
  • 24/7 alarm call handling, 24/7 alarm call-out24/7 alarm call handling, 24/7 alarm call-out
  • Notification of security serviceNotification of security service
  • Technical assistanceTechnical assistance
  • Domestic risk preventionDomestic risk prevention
  • Accredited installersAccredited installers
  • Smart HomeSmart Home
  • B2B and B2C expertiseB2B and B2C expertise
  • TelemonitoringTelemonitoring
  • 24/7 alarm call handling, 24/7 alarm call-out24/7 alarm call handling, 24/7 alarm call-out
  • Notification of security serviceNotification of security service
  • Technical assistanceTechnical assistance
  • Domestic risk preventionDomestic risk prevention
  • Accredited installersAccredited installers
  • Smart HomeSmart Home
  • B2B and B2C expertiseB2B and B2C expertise

Listen to us organise your assistance

After picking up for you we first identify, in a clear and understandable way, what your customer is entitled to under their cover. After reassuring your customer, our operators specialising in repairs will analyse their needs and organise a tailor-made solution. Working closely with providers from a highly-qualified network.

  • 97,5%

    Customer satisfaction

  • 1,5 M

    connected objects already installed

  • 790,000

    alarm calls handled per year

Make a difference

What makes IMA Benelux stand out amongst the various home assistance market players?

Approach: A genuine network of qualified providers created by us (no “putting you in touch”).
Availability: The responsiveness of a call centre already open 24/7.
Price: Our experience and philosophy mean our services are available at the market rate.
Service: Costs covered on the insurer’s behalf.
Innovation: As well as our tele-expertise, we are also developing assistance for the connected home.

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