Excellence in tailor-made assistance
Whether your challenges are related to mobility, housing or health, we understand them perfectly!
We provide assistance solutions that are fully adapted to your management processes, while taking advantage of the innovations developed by the IMA Group in the assistance market.
Our hallmark is the excellent customer experience we deliver through efficient, caring and empathetic assistance to people in difficulty. This approach goes hand in hand with rigorous cost control and relies on a network of hand-picked service providers to guarantee impeccable quality.
"Sublimating the customer experience is our absolute priority and leading the sector in NPS, our greatest pride !"
At IMA Benelux, customer experience is at the heart of our strategy. We focus
on quality, innovation and efficiency. Thanks to our expertise in international assistance,
our 24/7 multilingual team and our network of qualified service providers, we meet the needs
of customers from a variety of sectors, far beyond insurance and automotive.
We develop tailor-made, competitive solutions, continually improving our processes through
digitalisation and artificial intelligence, while keeping people at the heart of our
business.
Our white-label service and the excellence of our services contribute significantly to our
customers' brand. We are proud to be recognised for our excellence in customer experience, as
demonstrated by our leading position in Net Promoter Score.
All of this is possible thanks to our dedicated assistants and service providers, who are
motivated to give their very best. Committed people are the key to delivering exceptional
customer service.
We also make it a point of honour to contribute to a better, more caring and more sustainable
world. We strive to reduce our ecological footprint and take initiatives that promote inclusion
and solidarity. We firmly believe that every action counts in creating a better future for
everyone.
We are ready to support you in your projects and strengthen customer loyalty.
Don't hesitate to contact us to explore new partnership opportunities together.
Sandrine Desseille
Managing director
